You can call it what ever you want, it was my experience too, may be you tell us your experience rather than calling rude names
.
I am talking my experience about 3 years ago, may be things have changed I don;t know, that is why one needs to read these posts more carefully. At the time, you cannot just take the card and slot it into another machine and watch it, the engineer has to ring into SKY and get the set to recognise the card. and that is not BS