Cable Forum - View Single Post - automatic upgrade then downgrade notice required ?

GazzaB · 05-05-2004, 16:03

Hi Random,
You can downgrade speed at any time as long as you have had your current level of service for at least 30 days. Upgrades can be completed online from www.ntlworld.com website, downgrades have to go through customer services 0800 0522000. Either way changes must be kept for 30 days before they can be changed again. Billing will be pro-rata if changed during your current billing period.
Hope this helps
Gary

Ooops Debsy has already beaten me to it!

05-05-2004, 16:03	#3
GazzaB Inactive Join Date: Jun 2003 Location: Nottingham Services: O2 ADSL Broadband with BT line and Freesat from Sky Posts: 175	Re: automatic upgrade then downgrade notice required ? Hi Random, You can downgrade speed at any time as long as you have had your current level of service for at least 30 days. Upgrades can be completed online from www.ntlworld.com website, downgrades have to go through customer services 0800 0522000. Either way changes must be kept for 30 days before they can be changed again. Billing will be pro-rata if changed during your current billing period. Hope this helps Gary Ooops Debsy has already beaten me to it!