[ackees]

No I am not a troll (I have herd this term , it would be great if you could give a full explanation of a troll †“ I assume it is an impostor sent to cause trouble), and I am serious about the fall in the services that Ntl provide and the way they are raising their prices without improving services accordingly. There has been a steady erosion of the benefits for which I joined Ntl.
Now the issues are greater than hop over to this or that service because they may be a £1 less or they offer sweets with their package. I want to explore these issues and I want to hear what others have to say on it.

Actually you are the one behaving oddly instead of exploring the issues and possible ways that ntl could improve the situation you start talking about †˜hate sitesââ‚ƚ¬Ã¢â€žÂ¢ and †˜trollsÃƒÆ’Ã†â€™Ãƒâ€šÃ‚Â¢ÃƒÆ ’¢â€šÂ¬Ã¢â€Å ¾Ã‚¢ ( I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t know about hate sites, and have never been to one, and have no intention of subscribing to one).

Can Ntl improve or are things going to get steadily worse as they have been (anyone who has been with ntl any length of time will realise that they have got worse).
In a sense it is a wider industry problem (but because I am an Ntl customer I raise the issue here), thatâ₠¬Ã¢â€žÂ¢s why switching may be of no use ultimately. I am beginning to believe the systems set in place that forced the opening up of UK telecoms (and ultimately allowed Ntl to exist) are being abused and may need looking at by the government.