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ackees · 03-05-2004, 23:15

Talk of trolls etc are beside the point, I am not an enemy or a sycophantic supporter. It is dreadful practice to increase prices for improvements that have not yet been implemented.
What I have seen is customers becoming commodities, I think that some sycophantic users are completely unaware of the deep level of manipulation that some companies are capable of. NTL value for money and services have steadily got worse, now there are those who will sing their praises to the end (aka animal farm) but I think something is going wrong with Ntl, and that does not mean that I think BT etc are better (forget the switch here and switch there argument), this is about a company failing to maintain standards, standards that many people who joined originally expected but have been cleverly eroded. Ntl seem to have a policy of attracting customers with incentives but once their base reaches a critical mass reducing those services and increasing prices cleverly.
Some type of protection is needed for users or more competition on the ntl network.
I bet the broadband customers will get it in the neck next.

03-05-2004, 23:15	#29
ackees Inactive Join Date: May 2004 Posts: 18	Re: NTL worse than BT Talk of trolls etc are beside the point, I am not an enemy or a sycophantic supporter. It is dreadful practice to increase prices for improvements that have not yet been implemented. What I have seen is customers becoming commodities, I think that some sycophantic users are completely unaware of the deep level of manipulation that some companies are capable of. NTL value for money and services have steadily got worse, now there are those who will sing their praises to the end (aka animal farm) but I think something is going wrong with Ntl, and that does not mean that I think BT etc are better (forget the switch here and switch there argument), this is about a company failing to maintain standards, standards that many people who joined originally expected but have been cleverly eroded. Ntl seem to have a policy of attracting customers with incentives but once their base reaches a critical mass reducing those services and increasing prices cleverly. Some type of protection is needed for users or more competition on the ntl network. I bet the broadband customers will get it in the neck next.