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Originally Posted by ntl.wotcha
I've got a STB CM. 2000 model ? not entirely sure.
How do I do docsdiag ?
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Because you have an STB you will not be able to view any diagnostics on 192.168.100.1, nor will you be able to use DocsDiag. You can view the signal level data on your TV screen: see
http://homepage.ntlworld.com/robin.d....html#pacediag for details.
Your problem might be related to signal level problems, but in your original post, if those traceroute figures were taken at the same time as doing a download, then the traceroute results are invalid as far as the round-trip times are concerned.