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Originally Posted by Tricky
Instead of the normal bashings that we've seen on this site I thought I would add one of praise for great service:
I purchased a nice new 160gb drive from www.scan.co.uk (today only offers), 2 months later it developed a number of bad sectors. So I mailed scan who gave me the option of a straight replacement (either in person or by post) or a refund on return of the faulty drive.
As I live 40 miles away I thought I'd drive over and replace the drive, walked in on a Friday evening at 16:00 to the returns desk - No questions asked wasn't even bothered about my RNA (returns number) printed out a credit note and was pushed to the front of the queue - 5 minutes later brand new 160gb drive was mine.
I used Ebuyer etc in the past and never had excellent service like this...
Top marks SCAN (how about advertising with this site?) |
I've had some good experiences with Scan in the past, Citylink (who are way beyond useless) delivered me a digital camera from them which was opened and missing half of the bits, after a bit of a fight I got through to the customer services manager who had a new one sent out the same day AND refunded all of my postage.