Quote:
Originally posted by matty4donna
I think you will find that Dell are the best and most competent computer manufacturer in the world at the moment. And their support is excellent. I myself am a computer engineer and i see so many customers who have had bad experiences with the likes of Time and Packard Bell etc but very very rare is it i ever see a customer with a bad experience with Dell.
I think the will probably the best solution for a hassle free experience. 
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I've had a Dell for a year and a half. In the main it's worked ok.
Their support is mixed. They'll get there in the end, but you have to perservere. I've had 3 problems.
As I've just posted elsewhere, when the floppy drive went tits up, I was put through to a help desk in India. I really had to perservere (polite, but firm, is what I hope I was) before they finally agreed to get an engineer out to change it: at the end they did it.
I also had a problem with the CD Drive. However, I think that this was a problem with the Roxio software rather than I hardware problem. I finally solved it by downloading an updated driver from the Roxio site. I tried the email help line at Dell and the first thing they do is send you an automated reply based on keywords in your message; mine was 10 pages long covering every possible problem with a CD drive. Again, you have to perservere.
My biggest problem was a major crash; BSOD with all the trimmings. Dell's response was a little worrying. Firstly, I discovered that despite paying for a 3 year guarantee, this did not cover software problems (30 days only apparently), so you have to pay £20 up front before they'll talk to you. Secondly they made no attempt to find out the source of the problem. It was simply reformat the hard drive and re-install Windows XP. For £20, I'd have expected a little more effort.