Hello ICICLE65
I guess we are probably on the same server set-up.
I was away in Caredigion until Friday this week, so can't be sure when the problem started this time.
It seems to be a recurring fault somewhere in their system, and as you say they don't seem to want to know about it, or even acknowledge the fact that there is a problem - It is never mentioned on the Status Line or WebPage.
The last time it happened, some other 'customers' posted here to confirm exactly the same symptoms starting and finishing at the same time as mine, so I guess that the chances of it not being at their end are very slim.
As you say, BB is the next step, in fact because of the problems yesterday I was prompted to place my order, and did so last night. [Not with NTL of course - or for that matter with Tiscali who seem to have a similar attitude to Customer Service from what I can tell].
They will loose quite a large telephone account at the time I leave, so it seems that they are not really interested in this side of the business any more.
It seems from what I can ascertain that they have split the dial-up business off from the rest of the operation, and set up a separate section in Hampshire to deal with it.
I wasn't told at the time, but the contact Email Addresses for Dial-up customers have changed, and are now:
enquiries@ntlfreedom.com and Support@ntlfreedom.com
I know that both of these work, but unfortunately nothing seems to happen as a result of the messages sent to them.
Anyway as they say, that will soon be their problem not mine, but at least by posting here and taking the Speed Test, we can alert other potential customers of the type of service they are likely to receive.
Kind regards
Fred F.
PS. @ threadbare - the speeds we are talking about are 3 Kbs and 10 Kbs, they would be slow even if transmitted on a piece of wet string.