from the residential terms and conditions:
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9.5 Nobody other than an ntl representative may tamper, add to, modify or interfere with the Equipment in any way. As well as any other rights We may have, such action may result in our suspending the Services, terminating the Agreement and/or our retaining the whole or a part of any deposit.
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there will be a charge if you need an engineer to sort out the problems. Unfortunately the amount you are charged is a lot less than the cost to ntl, so please don't mess around with it!!!