[El Chalkino]

Thanks for all the advice, sorry it has taken so long to reply, but my Braodband went off for most of the day as soon as the STB became operational again!! Now appears to be fine?

I did take names and will indeed write to the people mentioned in the replies. I was offered a 'sweetner' apart from the £20 credit, that was a £10 a month reduction as long as I stayed a customer for another 12 months!! Blackmail or what!? also on my bill which came today I am being charged for an analogue STB! How long have we had digital? and was told I had confused matters changing to a CM again. Stay tuned.