[gavnad]

This happens all too often I know coz i did work in collections until it was regionalised...the usual thing if you have BB would be for CS to check the date the BB account was set up and credit the necessary charges back to the dial up account and you pay the reminder......it is the responsibility technically during the BB reg process for the customer to decide whether to keep or ditch the dial up account so this may be the stance CS are taking although be it a tough one