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LostintheNW · 30-04-2004, 17:53

Join the club about a letter from a debt colletion agency! we just got one for an unlimited dialup account that was cancelled when we got broadband! everything was paid up each month as its all done by direct debit. Over 6 months ago we got a letter about the outstanding charges and I complained and everything was passed to the "back office" which I think is an NTL term for we wont do anything about it! The people in the back office (who knows what they are) were meant to be sorting it all out and it now appears as usual they have done nothing.

Not to contact us for over 6 months though is pathetic and then to instruct a debt collection agency! Thank god I work in one of the top 5 law firms in the North West - lets see who will be taking who to court!

30-04-2004, 17:53	#24
LostintheNW Inactive Join Date: Jun 2003 Location: Jakes Bed but also in Manchester Age: 49 Services: Plenty thanks Posts: 644	Re: Overdue! I Think Not! Join the club about a letter from a debt colletion agency! we just got one for an unlimited dialup account that was cancelled when we got broadband! everything was paid up each month as its all done by direct debit. Over 6 months ago we got a letter about the outstanding charges and I complained and everything was passed to the "back office" which I think is an NTL term for we wont do anything about it! The people in the back office (who knows what they are) were meant to be sorting it all out and it now appears as usual they have done nothing. Not to contact us for over 6 months though is pathetic and then to instruct a debt collection agency! Thank god I work in one of the top 5 law firms in the North West - lets see who will be taking who to court!