[Russ]

No need to apologise for the length of your post - always take as much space as you need when exposing NTL's woeful Customer Service.

First of all welcome to the site.


Secondly, did you take the names of anyone you spoke to? This is vital when someone promises you something such as a callback.

As we have a lot of good NTL employees posting here, hopefully one of them will be able to give you advice on this.