I would suggest you contact either David Thatcher who is head of DTV for ntl, but the main problem you have is lack of customer serice, & for that you should speak to the MD for your region-both details below.....
Quote:
Director of Television, ntl:home
Mr David Thatcher
Location: Luton
Telephone: 01582 701616
Mobile: 07815 062163
Fax: 01582 610644
E-mail: david.thatcher@ntl.com
All Television product questions, suggestions and complaints should be directed to Mr Thatcher when normal channels have failed.
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Quote:
Managing Director, North Business Unit
Mr Alan Grant
Location: Wythenshawe, Manchester
Telephone: 0161 216 2898
Mobile: 07855 806457
Fax: 0161 2162849
E-mail: alan.c.grant@cwcom.co.uk
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The Managing Directors are responsible for everything that happens in your region. This includes things like customer service, billing, local faults, installations, sales promotion and local advertising. These people should normally be your first port of call after contacting ntl via the †œofficialà¢ÃƒÂ¢Ã¢â‚¬Å¡Ã‚¬Ã‚à  channels has failed.
Let us know how you get on.
to the site too.
