[El Chalkino]

How when CS say they have identifiesd a fault and know how to fix it have not 5 days later!? On Sunday I lost all TV to both STB's on Monday service returned to just 1. A visit by a technician left me with a none working box after 3 box changes saying that it would be put right later in the day, even the software is the old blue screen display. Several days later still no service and many many excuses - "You have moved house" no been here for 17 years! "It is because you had a cable modem fitted" Changes to CM from STB over 1 Month ago! They say they know what the problem is and how to fix it but "can't get a technician at IBM to fix it!". A call to the number in order to leave NTL brought the response of £20 credit to my account but still no service they promise it today "hopefully but you can watch it on 1 box anyway" When I threatened to move to SKY I was told "well it's your choice" I have been a customer of NTL back in the old Nynex days and stuck with them. Does anyone know what else i can do? I am promised calls to keep me informed but these dont happen unless I promt them for info. Sorry for the long post.