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Originally Posted by Millay
Hi all
Whenever I try and offer remote assistance to client machines from SBS 2003 I only get screen view, so am unable to interact on the users computer.
The group polices seem good and the settings seem correct on the users computer.
Any help would be greatly apreciated.
Andy
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so u can see what they are doing just not do stuff your self? are you logged into the sbs2003 server as domain admin? and are u using the server managment console to try and connect?
have you tried it from a client machine on the network? also remote assistance has a way of "blocking" interaction i belive (or it did at one time in the beta of 2003) so maybe u need to press a button to do it.
let me know what ur doing and i will try one of my sbs2003 sites ...
btw it wont work on 2k will it? i remember reading that it was only introduced on xp and its staying that way.