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Originally Posted by MovedGoalPosts
Hmm, At first glance I don't have a problem with Wanadoo having a low cost, but restricted use service. That's on the basis that the restictions are clearly understood at point of sale, and certainly they are spelling that out, on their web site far better than ntl do in respect of the ntl caps. However if there is a cap it needs to still be appropriate to the service offered. BT's 1GB a month is ludicrous for their 512k light service. I don't think Wanadoo is much better.
More significant however is Wanadoo, appear to be hiding the really bad news under cover of their rebranding from Freeserve. Their website now shows all BB use will be capped, and the thresholds are for combined upload and download. Amazingly they make ntl look generous, especially at the 512k level which is restricted to 15Gb a month.
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Well at least that's a good thing then that they make it apparent that it is capped. Sort of, anyway.
However, Tiscali, ntl, BT et al do not make it apparent in their advertising that the service is capped, only in the small print beneath the advert and terms and conditions, which to be truthful, many people probably do not bother to read before signing up and end up getting locked into a 12 month contract.
Also Tiscali refer to the cap as "surfing time" in their adverts which will confuse the customer if they do read the small print at the foot of the advert - being economical with the truth and rewording the limit will cause problems later when the customer hits the capped limit - it will come back and bite them on the arse when the irate customer calls up demanding why the service has gone down to dialup speed.