Quote:
|
Originally Posted by orangebird
There has been a close relationship for the past couple of years... nothing new there - especially when both companies are owned by the same consort...
|
Ok, understood, but ...
Quote:
|
Originally Posted by orangebird
If it was a reaction, then the theory of ntl only increasing to speed to justify the price increase is a load of cr4p.
|
Agreed
Quote:
|
Originally Posted by orangebird
Why should they???? One measly price increase (and yes, I do beleive it's measly - do you have to question whether or not you can really afford another £3 a month for a luxury service?...) and higher speeds on BB services. What, pray tell is wrong with any of that?
|
I'm not arguing about the price increase ... just the timing of everything.
It hasn't been very well planned, what with the price increase ... which will always be argued about, followed by TW speed increase ... which makes NTL users start thinking, followed by what appears to be an NTL reactive announcement about speed increases.
It would have made more sense (especially as both companies are owned by the same consort) to have made a joint announcement about the speed increases, even if it was spearately, but at the same time
It also beggars belief that they announce the speed increases not long after the price increases ... sometimes timing of this type of announcement is key to customer appreciation and retention, I just feel that they have handled the PR of the last two weeks extremely badly.