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Originally Posted by andygrif
I would try to state that you have given them ample opportunity to resolve the issues, and they elected not to do so. They agreed there was a problem, they did not fix it - simple breach of contract. You have given them notice to cancel, and in my opinion you should not have to pay to exit the service.
Put it all in writing to the MD or Director of Cust Servs.
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I might well do that, I'll wait and see if they even bother replying to my email.