Thread: Cancelling NTL - letter wording help please?
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Old 26-04-2004, 13:30   #11
zoombini
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Join Date: Jun 2003
Location: England
Services: I no longer receive cable services, I blame the inept accounts dept for that.
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Re: Cancelling NTL - letter wording help please?
Quote:
Originally Posted by andygrif
Agreed re: writing and sending recorded delivery.

However I would also copy in the MD of your region, or even the CEO at Head Office.

All too often, the reasons why people leave a service (any service, not just ntl) are never recorded and analysed. If you cite specific problems, issues and lack of resolutions, then at least it gives them the opportunities to address them for future and existing customers - even if they can't be bothered - at least you know you're doing the right thing.
As if they would take any notice, they think that we are all thick...
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