Cable Forum - View Single Post - Cancelling NTL

zoombini · 26-04-2004, 12:19

Oh I have called in & a "David" has set it up to cancel on the 26th May.

However, I have heard many stories about cancellation calls being ignored as the contract states that it must be in writing.
So I wish to back the call up with a letter to confirm it.

Incidentally, they are going to pick the equipment up the following weekend, what exactly will they want?
I have an STB and a cable install kit.
But the cable install kit is wired in throughout the house.

Will they remove the isolator et all or just switch me off in hope that I join again at a later date?

I will remove the STB from the system myself.

26-04-2004, 12:19	#5
zoombini Inactive Join Date: Jun 2003 Location: England Services: I no longer receive cable services, I blame the inept accounts dept for that. Posts: 3,731	Re: Cancelling NTL - letter wording help please? Oh I have called in & a "David" has set it up to cancel on the 26th May. However, I have heard many stories about cancellation calls being ignored as the contract states that it must be in writing. So I wish to back the call up with a letter to confirm it. Incidentally, they are going to pick the equipment up the following weekend, what exactly will they want? I have an STB and a cable install kit. But the cable install kit is wired in throughout the house. Will they remove the isolator et all or just switch me off in hope that I join again at a later date? I will remove the STB from the system myself.