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Originally Posted by iadom
I had a call to an old Hotpoint Top loader early last week and she insisted on mentioning the last repair I did on the machine, "it was definately you, you wrote the details of what you did on the back of the outer drum"...I took the back of and sure enough in my own inimitable scrawl was... 16/09/1984 
Guess I didn't do a very good job the first time.  |
Know that feeling. I chose the arbitrary figures of 9 months to a year but it was often quite a bit longer and people would still use the 'gone wrong again' term. I used to wonder why it was that customers could seem to accept that many things can stop a car from working and that they'd have to pay up for every fault. Yet they would not expect to pay again if electrial/electronic equipment went wrong sometime after an initial repair, even if it was a totally different component that had caused the second fault.
There are an awful lot of compnents in electronic or electro/mechanical items that can cause the same effect, namely that the thing stops working. It was often difficult and sometimes impossible to get a fair rate of pay for fixing a second fault. Many couldn't seem to accept that the second fault was nothing at all to do with the first one and so they'd expect a free, or at least a less expensive, repair.