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Originally Posted by Pem
So, either TW have Cable Modems with such poor control that they allow customers to download at 4Mb (and 1Mb customers at 2Mb), or these people are in error - possibly the software they are using to measure the speed is inaccurate.
I know which I think is more likely. Get them to try rdhw's speedtest and post the result.
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Or maybe they were relying on the speed estimate given by IE, which can be wildly inaccurate (I have been told by IE that I am downloading stuff at nearly 700K a second before).