[Stuart]

You think NTL is annoying? I acquired an unwanted subscription to Time Magazine (I say acquired as I certainly didn't order it). There was a phone number on the time-warner website to cancel your subscription. I phoned it. I waited an hour on the queue listening to ads for various time warner products, then got a polite message stating that because it was now 17:00, the phone line would now close, and I was cut off. I phoned back the next day, had to wait another 45 minutes before I eventually got through to a human who cancelled my subscription.