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Originally Posted by ianathuth
BBKing has some very valid points there. NTL are often criticised for having nothing faster than 1 Mb, but do the majority of customers want or need anything faster? Quite often you see Blueyonder 2 Mb customers say they are going to drop back to 1 Mb because there is nothing that warrants 2 Mb. I know that some members will be immediately responding to this giving many examples of why you need more than 1 Mb but in reality what percentage of an ISPs customers do these things? You have to market a product that is likely to be taken up by the average user, not the few users with a need for speed.
None of us know what NTL are doing to upgrade their networks or how much money they are spending on them (maybe a few higher up NTL bods may know). NTL are not the best in keeping their customers informed, but yet again, do the majority of their customers care?
If NTL and Telewest are to merge in the near future, as many are saying is very likely, would either party be stupid enough to increase the gap between the two on pricing? Logic seems to dictate that either the rumours are incorrect or that the two will not merge.
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There is always some who will use the 2mb + it would seem only Telewest and BT are addressing this. Regardless of how many customers want the 2mb+ if its offered then some will always take it.
As for the 150K speed this is sometimes due to customers not being able to afford more money also recently many have dropped down from 1MB to 600K due to the price increase which at the time looked like they was matching up the packages to merge. With this latest if it happens then the packages are further apart then ever.
Another fact that showed Telewest still gave their customers a good deal is the price of their 1mb if you have the telephone or tv package with the internet you get 1mb for £34.99. . I would still be on 1mb now if that was the case with NTL.. How many other customers would still be paying NTL the extra £10 a month had they adopted the same deal.
Telewest also have all their call centers in the UK so keeping the money here.
In the end what customers are looking for in an ISP is the chance to change packages and to have the ability to take the faster packages. If the company fails to offer them when Telewest/BT do then it is going to look like the company is falling behind them.