Quote:
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Originally Posted by Defiant
A small percentage. If this board is anything to go by then I'd say its a large amount
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But this board
is not anything to go by.
If you mean that most posters here have a problem with ntl, then you have to understand that this is an incredibly biased sample of people. This site is here for people to get help with problems or rant about problems (and, to a much lesser extent, discuss technical stuff). There is usually very little cause for people with a trouble free service to sign up and post. By excluding such people, a large bias is introduced into the sample. A fair survey of customer satisfaction would have to be made by random selection across
all of ntl's user base.
Assuming ntl have about 1 million broadband customers, and assuming that 90% of posts here are nagative problems or rants, then can you honestly say that this implies ntl have 900,000 very dissatisfied customers?
If, on the other hand, you just meant that there seem to be a lot of unhappy customers on this board, then look at this thread - at the time of writing, 7 different people have responed to the original post with negative comments - that is approx. 0.000007% of ntl's broadband user base. I'd call that a small percentage.
I'm not having a go at anyone in particular here - more the culture of some to rant and post negativly regardless of the actual facts.
HOWEVER
Having seemed rather pro-ntl above, I do actually agree with most of the negative posts. Whether this telewest rumour turns out to be true or not, there is a definite sense that ntl have hit a brick wall in terms of technological expansion.
Telewest have brought out faster speeds than ntl with a network that seems to be able to cope (even ignoring this new rumour). They are also now cheeper than ntl.
Some ADSL companies now offer much faster speeds than ntl, and are in lots of cases cheaper. Again, there is a feeling that the ADSL market is moving forward.
ntl, however, have done nothing to their network recently, other than introduce "usage guidelines" and increase the price (I consider broadband plus to be a different product altogether to broadband).
It is this lack of progress that I feel is causing most frustration - it shows the company up to be unwilling or unable to advance forward. And remember, most cable customers are pro-active types of people who originally left BT in search of better deals and technology - they are now starting to be let down in these respects.
(apologies to anyone who read all that for it being so long winded - I think I made a point somewhere
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