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Originally Posted by dellwear
From my experience of porting our number, Ntl shouldn't disconnect the line until BT instruct them to.
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True. Does look as if this was disconnected after BT giving the thumbs up, though.
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Originally Posted by Neil
Dell-you & I both know how painless it is when you leave it to BT. 
I'm with Dell, sounds like ntl fecked it up..... |
*cough*
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Originally Posted by Charlie_Bubble
but after the rubbish about taking 10 days to port a number over!! It doesn't take that long for a mobile number to be ported, let alone a landline. BT switched to NTL on the same day. Frankly, it doesn't surprise me that NTL couldn't do the same.
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Porting itself is instantaneous. The 10-day malarkey is to do with giving notice to the other operator to make the number available. As you were doing a return to donor, not a number port, there would be nothing showing on the account about an export. I can see how customer services would have grasped the wrong end of the stick, and advised you on what would happen if you wanted to export the number.
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Originally Posted by Charlie_Bubble
Have a BT engineer coming out tomorrow between 1pm and 4pm. hopefully it will get sorted then.
I would rep you Pritch, but it gives me a msg to spread my reps around, before giving you a rep again.
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No problem, mate. Glad it's in hand
