Quote:
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Originally Posted by Pem
"restriction of the service draws the customers attention to the problem"  |
This is not a new thing at NTL
About 3 years ago, I managed to run up a huge NTL phone bill by constantly calling a mobile phone from my landline (the troubles girls can cause hey
!!!)
I didn't know there was a problem, though everything was fine. She went on holiday for 3 weeks, so I wasn't using my phone much, just calling mates etc so it was fine.
I had to call some company (can't remember which) who had an 0870 number, couldn't call it. Tried a couple of other 0870's and didnt get thru. I also found I couldn't call any mobiles any more.
Called NTL and had the "restriction of the service draws the customers attention to the problem" line (can't remember exact words) so they stopped me calling anything but normal land lines!
I think it had been like it for nearly 2 weeks when I called NTL.
Why the hell they just couldn't phone/email/write to me to let me know??? It's a very strange way to go about things indeed.