OMFG! now this takes the biscuit!
I too have just joined the ranks of those that have been "cut off"!
We discovered this last night, barely 24 hours after I had been discussing (for the 4th time) the bill with an NTL CSR because we had not recieved the previous bill which is higher than normal & therefor could not pay it until we knew why.
Just 24 ish hours ago we received this months bill, along with a letter saying that despite previous notification (???????WTF!) we should contact them to prevent our services being cut off.
So I did, I explained to the CSR that if I did not have a bill then how would I know what I was paying for, especially since the bill differed from the norm. I argued about a paltry 49p sum that had been added, supposdily from a pay game, yet I had previously had all the games removed & this 49p was supposedly from February (I recall having this removed before).
Now I have to make the calls to CSR to get it turned back on.
FFS, this company goes from pathetic to stupidity, the arse does not know what the elbow is doing & the bits in between are incompetent, petty & a bunch of plonka's!!
(I'd use something stonger, but it would get filtered).
So who's a CSR that covers burnley? whats the number to call to sort this out (a UK number, not an indian one please)...