Originally posted by Sam:
Quote:
If someone wants to get a specific list of questions together for us to respond to, that would be very helpful! I'll make sure that I get responses posted on here for that.
Otherwise, I will ask someone here to go through and see what questions they can pick out to respond to.
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Sam :
Following your plea as above, I can see that a couple of people have said they have pm'd Neil with specifics, but most haven't and without wading through all the pages of tis thread they probably don't know they should.
Since not every ntl customer is a member of this site, it must surely mean that there are some underlying issues affecting a number of customers.
Isn't it in ntl's interest to not only to analyse this thread, but also to delve a little deeper to establish, for instance, whether there is a specific stb model that is giving rise to the problems? Or are you able to get this from your CS systems? Is the stb model/version recorded automatically by CS? I don't recall ever being asked for that info by CS in the past - and in fact I wouldn't have known how to get the info without proppin's advice earlier in this thread.