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Originally Posted by Defiant
Actually I think that's a little misleading too. Nothing is FREE with NTL. The STB is never yours anyway which is why you'd never pay to have it fixed. However as a Sky customer the STB is yours. I may be wrong but I think if anything doe's go wrong they fix it too because they try not to loose customer unlike some companies 
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Set Top Box is loaned....yours why you subscribe
Free Repairs
Sky Set Top Box is owned if it breaks after 1 year it is your responsability to fix! In fact the Sky can be absolutely terrible at repairing customer services.......taking weeks sometimes in my experience at phenomenal cost! One bill I had was £120 for call out and repair......I had done nothing wrong! I think the minimum call out charge is/was £60 thats just to look at whats wrong and um and ar....you can have done nothing wrong.