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Originally Posted by NitroNutter
No need I allready know my exchange has been upgraded, I regularly look into the alternatives. Unfortunately NTL have done un repairable damage to our relationship now, with the price hike looming in june on 1 meg which is my normal speed and knowing I can get adsl 2meg for less than that as long as my line is up to it, I can wait a week to have my line tested to see what adsl levels I can get. Be very nice if the 4meg adsl in london only for know starts to spread as nationwide as 2 meg. NTL can compete but they will have to do major adjustments now.
1. drop prices
2. repair their messed billing system
3. get more of their staff properly trained.
4. Improve their hardware inline with their increased customer base.
5. Offer a wider scope of tv packs as sky do
5. seperate the NOT FREE phone from their tv
6. BT return customers are only contracted for 3 months. afaik NTL is 12 months.
In todays climate for many people now is a great time to look into swapping the 1 marriage for 3 chix 
You have a wider choice, better prices and higher service levels in all the current alternatives to NTL's packages. So the incentive is there to leave, and there is no current incentive to return. |
Sadly I cannot disagree with most of what you say. I personally have never had problems with NTL, maybe because Diamond Cable (who were our local company before NTL took them over) were always very good [at least to me they were].
It is obvious from my time on this forum that our area is the exception rather than the rule and that they fail spectacularly in many areas, and more importantly, do not seem to be trying to improve much.