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Originally Posted by andygrif
If they sorted out what is usually a simple problem at the first point of contact, they would have a lot more happy customers, and a lot lower churn rates.
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That pretty much sums it up for me Andy.
I have said for a very long time, that I don't have a problem with things 'going wrong', be that my STB failing, or someone forgetting to send me something I have asked for-$hit happens & I totally accept that.
What ntl don't seem to grasp, is that when aa customer phones with a problem caused by ntl (be it that employees fault or not), they should go that 'extra yard' to get it sorted.
My experience with ntl was that ringing them to follow anything up usually made things worse.
