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Originally Posted by Hell's Child
Call ntl up and ask them to change the date so the due date is a bit more convinient for you. Also the paypoint option, seems like the best option for you, try it, see if it helps along with the new billing date and if not, get off ntl.
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I'm not sure this is the crux of the issue is it? I might be missing something, but I thought that the big problem was that NN's bill was being sent out around the time that the bill was due - meaning that the bill was overdue when it arrived. You're right though, a call to billing hopefully should help straighten things out.
I see that NN is also having problems with being ex-directory, is that right? They should be able to handle this (indeed I'm ex-directory and not had a problem). Sounds like your sister's number slipped through the net.
And this is the bottom line...mistakes do happen. You make them, I make them, ntl make them - it's human nature. The skill is in how we make amends. In your case it looks like ntl (and this does seem to happen a lot) didn't do very much to help, and this makes matters worse (something I wish many companies including ntl would wake up to).
If they sorted out what is usually a simple problem at the first point of contact, they would have a lot more happy customers, and a lot lower churn rates.