Cable Forum - View Single Post - NTL caught out well and truly and its costing them

NitroNutter · 20-04-2004, 18:29

well bill date i have certainly will not suit most on benefit as most of them will shy away from dd, because paydays will not allways tie in with a dd date.
Now as you allready know I got my bill friday gone. I was paid today. I went to make one phonecall before ringing NTL to pay as usuall and what do you know Phone is suspended.
As I have said before there seems to be many staff at NTL who just arnt trained, (not all but many) even tho they must know this new billing system of 3 weeks pre period jump will affect some people. neither the lady I spoke to last friday about the collection letter and the person I spoke to today to pay and get the phonme back on offered me any kind of idea that the billing date can be changed. I really do not see why it has changed to 3 weeks pre billing period and they are now cutting you off before that billing period even starts.
well they cut me off today, now im cutting NTL of next week, I will still have my phone number. i WILL become ex directory, something else NTL seems unable to handle.

20-04-2004, 18:29	#17
NitroNutter Inactive Join Date: Feb 2004 Location: <-- Not All there ? Knock Knock Services: You cannot afford me!!! Posts: 1,139	Re: NTL caught out well and truly and its costing them well bill date i have certainly will not suit most on benefit as most of them will shy away from dd, because paydays will not allways tie in with a dd date. Now as you allready know I got my bill friday gone. I was paid today. I went to make one phonecall before ringing NTL to pay as usuall and what do you know Phone is suspended. As I have said before there seems to be many staff at NTL who just arnt trained, (not all but many) even tho they must know this new billing system of 3 weeks pre period jump will affect some people. neither the lady I spoke to last friday about the collection letter and the person I spoke to today to pay and get the phonme back on offered me any kind of idea that the billing date can be changed. I really do not see why it has changed to 3 weeks pre billing period and they are now cutting you off before that billing period even starts. well they cut me off today, now im cutting NTL of next week, I will still have my phone number. i WILL become ex directory, something else NTL seems unable to handle.