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Originally Posted by andygrif
OK, so it's a little annoying that they've changed the billing date, and I do agree that any customer focussed company should OFFER its customers the CHOICE of billing dates, but ntl do not.
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You can actually change your "billing" date, i.e the time of the month the bill will be generated by calling C.Serv/billing.
I know people who do not pay by dd (eg customers I sign up!), and do not have the same problems as you NN so This seems like a one off case as oppsed to a major ntl billing problem.
Perhaps another option is to pay via paypoint whenever you get your benefits through. Again, to use a customer of mine as an example, I have a customer who recieves both disablity and in-capacity benefits, which she picks up fortnightly. She has a paypoint card, for which she pays a little each fortnight so that she can set the amount she pays and that covers enough of the bill so that a non payment letter doesn't get sent out. This way ntl doesn't have control of your bank, you don't have to get hacked off with reminder letters and it gives you time to pay the remaining balance off the bill within/over the 7 days of you recieving your bill.
This seems like an option, have you tried??! If works for her, maybe it could work for you?