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Originally Posted by andygrif
NN, I'm still struggling to really understand the big beef, sorry if I'm being thick here!
OK, so it's a little annoying that they've changed the billing date, and I do agree that any customer focussed company should OFFER its customers the CHOICE of billing dates, but ntl do not. Frustrating as this is, it's not like you're actually paying for something you're not receiving, and of course if you feel strongly enough about it (which I'm guessing you do) you do have a choice of providers (which it would sound like you're exercising).
How have you broached the subject with ntl, and with whom? What was their response? How do you feel about going to DD?
These and many more questions......
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the big beef is Im overdue 7 days before I can possibly know how much I have to pay, and by the time I do know how much I have to pay Im well overdue but still 2 weeks prior to the billing period im being charged for. as for DD especially on a variable bill with my pay days as fortnightly this just wont coincide every month with a DD date just as it doesnt with a bill drop thru your allways match up with a payday.
It is discrimination and could well affect a lot more people than is realised.