Cable Forum - View Single Post - NTL caught out well and truly and its costing them

andygrif · 20-04-2004, 18:01

NN, I'm still struggling to really understand the big beef, sorry if I'm being thick here!

OK, so it's a little annoying that they've changed the billing date, and I do agree that any customer focussed company should OFFER its customers the CHOICE of billing dates, but ntl do not. Frustrating as this is, it's not like you're actually paying for something you're not receiving, and of course if you feel strongly enough about it (which I'm guessing you do) you do have a choice of providers (which it would sound like you're exercising).

How have you broached the subject with ntl, and with whom? What was their response? How do you feel about going to DD?

These and many more questions......

20-04-2004, 18:01	#14
andygrif Inactive Join Date: Jul 2003 Posts: 2,820	Re: NTL caught out well and truly and its costing them NN, I'm still struggling to really understand the big beef, sorry if I'm being thick here! OK, so it's a little annoying that they've changed the billing date, and I do agree that any customer focussed company should OFFER its customers the CHOICE of billing dates, but ntl do not. Frustrating as this is, it's not like you're actually paying for something you're not receiving, and of course if you feel strongly enough about it (which I'm guessing you do) you do have a choice of providers (which it would sound like you're exercising). How have you broached the subject with ntl, and with whom? What was their response? How do you feel about going to DD? These and many more questions......