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Originally Posted by NitroNutter
well thats not how it is anymore.
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statement date 29th Feb
Billing period 1 mar- 31st mar
Note here statement date is 1 day before new billing period
This is how it allways used to be.
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Now we get the new billing system
Statement date 10 Mar note bill printed 10 days after last bill
Billing period 1 apr - 30 apr
note my statement date has jumped forwards 3 weeks and as a non DD customer I have no 7 days to pay the bill that will not arrive for about 7 days as its second class.
my latest bill follows on the same
statement date 10th april
billing period 1 may - 31 may
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again no 7 days to pay it like DD customers get as there dd day is 17th.
Now you can clearly see im being billed 3 weeks in advance of the billing period with no time permitted for the bill to be posted recieved so we know how much we have to pay.
I could of course pay the cable bill before as I know how much that is, but as its so hard to get thru to NTL a lot of the time we pay both at once, when we know how much we actually owe.
The new phone bills statement date and print dates are the same as the cable statements.
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Ah, OK I see your point now! I'm not sure how far in advance they billed, I was presuming it was on the day of, but I guess it makes sense that you have to allow people time to pay.
So you're saying that the bill is arriving AFTER the date it is supposed to be paid, is that right?
If this is the case, then I agree this is pretty useless, although I don't know anyone that pays the bills exactly on the day it arrives, so I am sure that there is some leeway here. I think asking them to send the bill earlier if they want paying on time would help here.
Or of course, as I suggested, moving over to diract debit. I guess I can understand people's aversion to DD's, but they're really not bad at all, and in all the years' I've had them (I have DD's active for council tax, gas, water, elec, mobile phone, insurance, tv license & ntl) I have not really had any major issues....in fact I'm struggling to think of even minor ones...aside from getting ntl to get it set up - which took six months! Once operational....all has been well (and no-one's nabbed any money they shouldn't have).