Cable Forum - View Single Post - NTL caught out well and truly and its costing them

NitroNutter · 20-04-2004, 17:36

well thats not how it is anymore.
-----------------------------------
statement date 29th Feb
Billing period 1 mar- 31st mar
Note here statement date is 1 day before new billing period
This is how it allways used to be.
----------------------------------
Now we get the new billing system
Statement date 10 Mar note bill printed 10 days after last bill
Billing period 1 apr - 30 apr
note my statement date has jumped forwards 3 weeks and as a non DD customer I have no 7 days to pay the bill that will not arrive for about 7 days as its second class.
my latest bill follows on the same
statement date 10th april
billing period 1 may - 31 may
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again no 7 days to pay it like DD customers get as there dd day is 17th.
Now you can clearly see im being billed 3 weeks in advance of the billing period with no time permitted for the bill to be posted recieved so we know how much we have to pay.
I could of course pay the cable bill before as I know how much that is, but as its so hard to get thru to NTL a lot of the time we pay both at once, when we know how much we actually owe.
The new phone bills statement date and print dates are the same as the cable statements.

20-04-2004, 17:36	#9
NitroNutter Inactive Join Date: Feb 2004 Location: <-- Not All there ? Knock Knock Services: You cannot afford me!!! Posts: 1,139	Re: NTL caught out well and truly and its costing them well thats not how it is anymore. ----------------------------------- statement date 29th Feb Billing period 1 mar- 31st mar Note here statement date is 1 day before new billing period This is how it allways used to be. ---------------------------------- Now we get the new billing system Statement date 10 Mar note bill printed 10 days after last bill Billing period 1 apr - 30 apr note my statement date has jumped forwards 3 weeks and as a non DD customer I have no 7 days to pay the bill that will not arrive for about 7 days as its second class. my latest bill follows on the same statement date 10th april billing period 1 may - 31 may ------------------------------ again no 7 days to pay it like DD customers get as there dd day is 17th. Now you can clearly see im being billed 3 weeks in advance of the billing period with no time permitted for the bill to be posted recieved so we know how much we have to pay. I could of course pay the cable bill before as I know how much that is, but as its so hard to get thru to NTL a lot of the time we pay both at once, when we know how much we actually owe. The new phone bills statement date and print dates are the same as the cable statements.