[Hell's Child]

Firstly I couldn't reply without mentioning the previous post.

Numberous people did try and help and got nothing but abuse back.

I asked you a few questions with a view to helping you, and I will ask them again.

have you tried to ring the billing Dept? They may be able to sort something out for you?
Why, if your not happy with dd, not pay by Credit/debit card the day the bill appears in your house, if ntl take the money out on a card the money is put onto your account within 5 working days, I can vousch for that working here n all?? That way the bill is paid, you don't get reminder letters and ntl get paid. Everyone is happy.

If you are unhappy with the service, speak to faults/c.support about it. If it is that bad, go to another supplier. I work for ntl, but from a customer point of view, if the service is consistently crap, the company in question looses my custom. I am not saying you have to, but if it's causing you as much grief as you make out, then leave and the problems will stop. This seems, from my point of view, the best option for you if you have tried all avaliable paths.