Usually for services sold remotely, over the phone, door to door salesman, and I suspect over the internet, there is a cooling off period, required by consumer legislation. After that period then you are deemed to have accepted the contract?
From the T&Cs
Quote:
2. Provision of Services
2.1 We shall provide and You shall use the Services and/or the Equipment subject to the terms of this Agreement which must have been signed by our authorised representative before it is binding. We will provide the Services to You from the date We activate them and will continue to do so unless this Agreement is terminated as set out below.
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So can ntl produce a signed copy of the agreement, otherwise they are in breach of it themselves. Two wrongs don't make a right, and only the lawyers would really be happy in sorting the mess out.