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Originally Posted by fluds
Just phoned cust services to downgrade from 1mb to 600k they have said |I can do it on the NTL website. I am having probs finding a url for this purpose though, can anyone help please.
cheers
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As Neil has said, you cannot downgrade online, better CS would be for NTL to allow you to do this. All you would have to do is enter your account number and a password, I'm sure it wouldn't be that difficult for NTL to set this facility up.