'NN'
I really feel for you-I know just how mad ntl can make you with their sheer innefficiency.
The thing is-you need the help, & we want to give it to you, but please try to remember that we are not ntl here (don't know if you knew that?)
We fund/run this site totally independantly for people (like you) to get help that they don't get from ntl.
Everyone is welcome here, just don't shoot the messenger ok?