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Originally Posted by activist3
They said that because i havent had it for 12 months i couldnt cancel the account. I advised them that i havent signed any agreement. She stated that it was irrelvant what i had signed and that i had made a verbal contract. I advised her that at no point had i agreed to sign up for the service for 12mths. She stated that i would have done in my first telephone call. I asked for a recording of the call to specify where i agreed a minimum 12mth term and she said we dont record the calls??? She then said the verbal contract didnt matter either because it is part of the terms and conditions of the service that you have to have it for 12mths. Nowhere have i recieved any terms and conditions or had to sign anything?
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Then, technically at least, the Terms and Conditions cannot be enforced. AFAIK (and I am not a lawyer, so could very well be wrong), a Verbal contract is not legally binding, as, in a court of law, it cannot be proved.
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The woman on the end of the phone said she wasnt prepared to discuss it any further, so i asked to speak to a supervisor at which point she said no and hung up.
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That is unforgivable. I have worked in a few customer-orientated jobs (I haven't worked in a Call Centre though) and I don't know any company that would allow an employee to be rude enough to refuse to let a customer speak to their supervisor. I certainly wouldn't, even if the customer was going to complain about me.
As for the "service", that is also bad. Have you tried to get an engineer to replace the box with a different model?