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activist3 · 20-04-2004, 07:56

Thank you all for your reply's. The main problem is with the cable box. There is an aerial box at the back that is stuck on with a sticky-pad and it keeps coming unstuck causing the aerial to fall out. We have had two engineers out and both have said there is nothing we can do, it is just a design fault with the boxes and you just have to keep sticking it back in. Every time i press interactive or on demand, it comes up
"your box is experiencing problems and press select to fix" The blue icon in bottom right changes to starting and then i lose all channels and it asks me to switch off at the mains. This happens about 8 or 9 times a day.

I currently subscribe to the Basic Tv package,with all 5 add on packs, Ntl dial UP, Talk Unlimited.

It is so frustrating when the sticky box comes out because the screen just freezes and when you resart it it just says "TUNE" on the display and stays like that.

Do you know if the price rises will affect any of my services?? If so i think that would be the easiest way to get rid. Otherwise i will have to give that guy a ring!!!

20-04-2004, 07:56	#7
activist3 Inactive Join Date: Apr 2004 Posts: 10	Re: How can i sort this out?? Thank you all for your reply's. The main problem is with the cable box. There is an aerial box at the back that is stuck on with a sticky-pad and it keeps coming unstuck causing the aerial to fall out. We have had two engineers out and both have said there is nothing we can do, it is just a design fault with the boxes and you just have to keep sticking it back in. Every time i press interactive or on demand, it comes up "your box is experiencing problems and press select to fix" The blue icon in bottom right changes to starting and then i lose all channels and it asks me to switch off at the mains. This happens about 8 or 9 times a day. I currently subscribe to the Basic Tv package,with all 5 add on packs, Ntl dial UP, Talk Unlimited. It is so frustrating when the sticky box comes out because the screen just freezes and when you resart it it just says "TUNE" on the display and stays like that. Do you know if the price rises will affect any of my services?? If so i think that would be the easiest way to get rid. Otherwise i will have to give that guy a ring!!!