Well I have banked with them for 18 years now - and never had a problem with them - in fact they went well out of their way when I was broken into at home and had my cheque book and cards stolen - they gave me some money to tide me over on the spot (luckily was a regular customer at that branch and they knew me well!) and they had all my new bank details to me within 2 working days which I thought was pretty good.
They have also been good when it comes to other stuff like loans for a car too - all in all I can't fault them!
