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Originally Posted by andygrif
To do this I would write a constructive letter to the MD of the franchise you live in (details can be found on this site) sending it Registered Post, which requires a signature and can be tracked online, detailing each problem you have, how you would like it rectified and by when (be reasonable on the when bit....30 days is sufficient from the date of receipt of the letter)
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Would you like the phone number activist3?