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Originally Posted by paulyoung666
hi and  to the site , have you actually asked them to fix it then ??????????? , or do you just want out of your contract ?????????????  |
This is the crux of the matter isn't it? If the service is genuinely well below what could be described as satisfactory (to the average man in the street) then you could in theory give 30 days notice claiming breach of contract. To do this you must give them adequate notice of your intentions, and give every opportunity for ntl to rectify the problems to bring the service up to sat least satisfactory levels.
To do this I would write a constructive letter to the MD of the franchise you live in (details can be found on this site) sending it Registered Post, which requires a signature and can be tracked online, detailing each problem you have, how you would like it rectified and by when (be reasonable on the when bit....30 days is sufficient from the date of receipt of the letter).
If they do not meet these expectations within the 30 day period, and you can prove that the service is below contractual obligations, then you have the right to cancel. If you get to this point, and I doubt you will, again, in writing, citing each problem, the fact it was not rectified in a reasonable period, and that you are giving 30 days notice of termination of the contract. Again, do this by registered post. If they do not respond within that 30 day period, one could easily assume that they are in agreement of their breach, and come the end of the 30 day's notice, unplug everything of theirs or connected to their system, and cancel your direct debits.
Phone them up, and arrange collection of their kit.
However if all this is a bit too much....as Dr says above, should they introduce any change in the contractual pricing during the first 12 months of your contract, you have the right to give 30 days notice. Assuming that you subscribe to a service of ntl's that will have its prices changed.