Hi,
I used to work in the Ntl Technical Support place in swansea and while i was there took the associate package of tv. telephone and internet. At no point did i sign any contract about length of term of the package. I have since left employment of ntl and the service is absolutly appalling. I have had three engineers out and have to reboot my box about 7 or 8 times a day. The aerial at the back (the one in the black rectangle box) keeps falling out causing me to have to move everything from around the tv to push the bloody thing back in. This is driving me absolutly bananas. After it has crashed today for the 8th time i have decided enough is enough and i want rid. I called customer services to ask them to cancel everything i had. They said that because i havent had it for 12 months i couldnt cancel the account. I advised them that i havent signed any agreement. She stated that it was irrelvant what i had signed and that i had made a verbal contract. I advised her that at no point had i agreed to sign up for the service for 12mths. She stated that i would have done in my first telephone call. I asked for a recording of the call to specify where i agreed a minimum 12mth term and she said we dont record the calls??? She then said the verbal contract didnt matter either because it is part of the terms and conditions of the service that you have to have it for 12mths. Nowhere have i recieved any terms and conditions or had to sign anything?
You may say that i should no better as a former ntl member of staff but i was dealing exclusively with dual up internet and was very unfamiliar with the tv or telephone contracts/packages.
The woman on the end of the phone said she wasnt prepared to discuss it any further, so i asked to speak to a supervisor at which point she said no and hung up.
If i find out i have then i will honour the 12mth contract but i am not very happy to do so under the current situation.
Can anyone help me? I cant understand why i should pay for something that never works. A new thing today is that every 30minutes or so it says your set box has developed a problem click on fix to sort, it then loses all the channels and asks me to switch off at the mains.
